Over-The-Shoulder Learning

Outside of conventional classes, outside of schools and universities, how do people learn things? Often they ask a colleague to help show them what to do. It sounds obvious, but all our work on interface design, help systems, manuals and even training seems to ignore it. What would systems be like if they actively tried to support this process? That is what this research tries to address.

The following files offer more information.

A brief introduction to OTSL

A paper on OTSL based on an observational study and theoretical analysis

A short paper exploring the implications for OTSL on HCI research

Sample References

This research was in part funded by a grant from the National Science Foundation's ITR Program # 0081112

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